Service & Repairs

It’s all about the service… 

Clients come to us for the knowledgeable staff and outstanding product line, they stay with us for the unparalleled service. Our services include yearly check ups, safety checks, and repairs. At Northfield Fireplace & Grill, service is as important as the products we sell. In fact, it is the cornerstone of our business and why we are the premier Hearth and Outdoor grill dealer in Northfield, Macedonia, Sagamore Hills, Twinsburg, Hudson, Walton Hills, Oakwood and Brecksville and all of Greater Cleveland, Akron and Northeast Ohio.

Gas Fireplace Service – $169.95

  • Check the fan to make sure it is operating correctly

  • Check the gas pilot safety system

  • Show customer how to light pilot system

  • Clean the pilot burner and main burners

  • Check main burners for proper ignition and combustion

  • Check for adequate combustion and ventilation air flow

  • Visually check the venting and chimney draw, where accessible

  • Clean glass with recommended glass cleaner and inspect door gasket

  • Clean equipment exterior

  • Leave completed checklist with homeowner

  • Go over any additional concerns or issues:

Gas Grill Service – Starting at $189.95

Extend the life of your grill with regular maintenance. Just like rotating and balancing your car tires to be ready for the next road trip, your barbeque grill needs a tune-up to be ready for your next party. Call Northfield Fireplace to have a trained professional put your gas or propane grill back into tip top shape!

Our gas grill tune-up service includes:

  • Complete cleaning of your grill – inside and out

  • Careful cleaning and inspection of burners, cooking grids, gas valves and gas lines

  • Thorough cleaning of the cooking grids, warming rack and briquette grates

  • Painting of grill head (if needed) with hi temperature black grill paint

  • Administration of any warranty parts and service (if purchased from Northfield Fireplace & Grills)

  • Detailed estimate if additional, non-covered parts are needed

We have updated our store hours due to the Covid-19 shut down. Here is what we are doing to help our customers:

COVID-19 UPDATE AS OF 5/12/20

We are now running at normal business hours!

Our business hours are: 

    • Monday,            9 - 6
    • Tuesday,           9 - 6
    •  Wednesday,    9 - 6
    • Thursday           9 - 8
    • Friday                 9 - 6
    • Saturday            9 - 4
    • Sunday            CLOSED

We are also offering video meetings for those that would prefer it. If you would like to set up a video meeting, please contact our office 330-468-0303 or email us at: info@northfieldfireplace.com.


In Store Safe Business Practices:

  • All employees will be wearing face coverings.
  • All employees will be assessed daily to determine if they are “fit for duty”
  • All employees are to maintain good hygiene by regularly washing hands and keeping 6’ away from customers and colleagues.
  • We will be regularly cleaning and sanitizing our showroom each day.
  • We are limiting 15 customers inside our showroom at one time.

As always, please feel free to contact us for any questions.

Thank You!